About Us

Getting to know who is doing your mortgage is crucial. It builds trust, ensures personalized solutions, and allows for a smooth mortgage journey. #KnowYourLoanOfficer #TrustworthyService

Who is Will Smith?

his journey From military to mortgages

A dedicated Veteran and Loan Officer here by JBLM, that brings a unique blend of military experience and a servant leader mindset to his role as a Mortgage Broker. Upon leaving the Army after 12 years, Will found himself in the field of automations engineering for seven years. Despite financial success, he felt a lack of passion and drive in his career.

Missing the camaraderie of fellow veterans, he wanted to make a more meaningful impact by helping people directly, particularly his fellow servicemen and women. Understanding the sacrifices and challenges veterans and their family face, Will decided to shift his career towards becoming a veteran-focused loan officer. Drawing from his own experiences of deployments, long nights, early mornings, and missed milestones, he aims to be a beacon of support and understanding for those navigating the complex process of home buying.

Will's ultimate goal is to prevent veterans from being taken advantage of or missing out on their dream home because of an inexperienced loan officer. Leveraging his personal experiences, he provides education to ensure that his clients, receive the best possible guidance. Actively involved in the veteran community, Will serves as a leader and actively volunteers when opportunities arise, solidifying his role as a true veteran advocate.

OUR Mission

Experience the Importance of a 5-Star Mortgage Journey

  • Unmatched Customer Satisfaction: A 5-star experience reflects our unwavering dedication to customer satisfaction. We prioritize building strong relationships with our clients, ensuring that every interaction is met with professionalism, respect, and genuine care. We listen attentively to your needs, address your concerns promptly, and go the extra mile to make your mortgage journey smooth and enjoyable. Our goal is to create an experience that leaves you delighted and confident in your decision to choose us as your mortgage partner.

  • Clear Communication and Transparency: Transparent communication is at the heart of a 5-star experience. We understand that navigating the mortgage process can be complex, so we make it a priority to provide clear, jargon-free explanations of each step along the way. We keep you informed about the progress of your application, promptly answer your questions, and ensure that you have a comprehensive understanding of the terms and conditions of your mortgage. Our commitment to transparency gives you peace of mind, empowering you to make informed decisions with confidence.

  • Personalized Solutions: No two clients are the same, and we recognize the importance of tailored solutions. We take the time to understand your unique financial situation, goals, and preferences. Our experienced mortgage experts analyze your needs and recommend mortgage options that align with your specific circumstances. Whether you're a first-time homebuyer, refinancing your current home, or investing in a new property, we customize our solutions to meet your individual requirements. Your satisfaction and success are our top priorities.

  • Efficient and Timely Process: We understand that time is of the essence when it comes to your mortgage. A 5-star experience means delivering an efficient and timely process from start to finish. We leverage our expertise, streamlined systems, and industry connections to expedite your mortgage application. Our team works diligently to ensure that your documents are processed quickly, deadlines are met, and potential roadblocks are resolved promptly. With our focus on efficiency, you can move forward confidently, knowing that your mortgage is progressing smoothly.

  • Going Above and Beyond: A 5-star experience goes beyond the ordinary. We believe in going above and beyond to exceed your expectations. From providing personalized advice to offering additional resources and support, we strive to make your mortgage journey exceptional. Our commitment to excellence extends beyond the transaction itself, as we aim to build long-lasting relationships with our clients. We measure our success by the trust and satisfaction you place in us.

Choosing a mortgage partner that prioritizes a 5-star experience is a decision that can greatly impact your overall satisfaction and success. At UMortgage, we are dedicated to providing unparalleled customer service, clear communication, personalized solutions, an efficient process, and a commitment to going above and beyond. Experience the difference a 5-star mortgage journey can make. Contact us today and let us exceed your expectations.

UMortgage

NMLS# 1457759

Contact Us

100 N 18th St STE 1400

Philadelphia, PA 19103

© Copyright 2024 | UMortgage | All rights reserved.

© Copyright 2024 | UMortgage | All rights reserved.